Returns & exchanges

This page explains returns and exchanges at Running Mad, including your statutory rights as a consumer in the UK.

Your right to cancel

If you are a consumer in the UK, you have the right to cancel most online orders within 14 days of receiving them under the Consumer Contracts Regulations 2013, and a further 14 days to return the goods to us. Items should be returned unused and in their original packaging.

Faulty or damaged items

If something arrives damaged, faulty or not as described, tell us as soon as you can. Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery. Send us a photograph along with your order number and we will arrange a replacement or a refund.

Personalised and custom items

Engraved, personalised and bespoke custom orders are made specifically for you, so the standard right to cancel does not apply to them once production has begun. This does not affect your rights if the item turns out to be faulty or is not what you ordered.

How to start a return

1. Submit a ticket with your order number and what you would like to happen.
2. We confirm the return address and any reference you need to include.
3. Send the item back, keeping proof of postage.
4. Once it reaches us we process your refund or exchange.

Exchanges

If you have ordered clothing in the wrong size, check the size guide and get in touch. Exchanges are usually simpler than a return and re-order.

Refunds

Refunds are issued to the original payment method. Please allow a few working days for your bank or card provider to show the funds.