Frequently asked questions
The questions we are asked most, answered. If yours is not here, just ask — a real person will reply.
What is a virtual challenge?
A virtual challenge is a fitness goal you complete in your own time, wherever you are. You choose a distance, cover it by running, walking, jogging or cycling, and earn a real medal when you finish — no start line and no travel required.
What distances can I choose?
Anything from a gentle 1.5 miles up to 100+ miles, with popular options like 5K, 10K, half marathon and full marathon in between. There is a distance for every level.
Do I have to complete it in one go?
No. You can complete your distance in a single effort or build it up gradually over days or weeks — whatever suits you.
How do I record my distance?
However you prefer. Most people use a running app or fitness watch, but a treadmill readout or your own log is completely fine. There is no strict tracking requirement.
Can I walk or cycle instead of run?
Yes. Every challenge welcomes walking, jogging, running and cycling, at any pace and any fitness level.
When will I get my medal?
We post your medal within 3 to 5 days of completing your challenge, with UK delivery and worldwide shipping available. If you need it sooner, please get in contact and we will do our best to help. Full details are on our Delivery & Shipping page.
Do you deliver internationally?
Yes — we ship internationally, with international delivery rates shown at checkout.
What if my medal is damaged or the wrong item arrives?
Please get in touch and we will put it right. See our Returns & Exchanges page for details.
Can I buy a challenge as a gift?
Absolutely — challenges make a brilliant gift, and we also offer gift cards if you would rather let them choose.
Can my group or workplace take part together?
Yes. Take a look at our For Groups page or contact us and we will help you set it up.
Is there a time limit?
There is no live cut-off to panic about. Take on your challenge at a pace that suits you.
How do I get help with an order?
Contact us with your order number and a real person will help you as quickly as possible.
Still have a question?
We would rather you asked than guessed. Drop us a message and we will help.
Contact us