Submit a Ticket

What to include

• Your order number, if your query relates to an order
• The email address you used at checkout
• A clear description of what has happened
• Photographs, if something arrived damaged or incorrect
• What you would like us to do about it

What we can help with

• Missing, delayed or damaged parcels
• Returns, refunds and exchanges
• Wrong size or wrong design received
• Questions about a challenge you have entered
• Leaderboard submissions and corrections
• Group, school, workplace and custom medal enquiries

Before you raise a ticket

Check the FAQ first, and remember we pack and post every Sunday and Monday, so a parcel ordered midweek will not have moved yet. Details are on the delivery page.

Response times

We answer tickets in the order they arrive. If your query is urgent because of a fixed event date, say so in the subject line and we will prioritise it where we can.

Submit your ticket